
Shipping Policy
We ship all our packages via FedEx Standard Overnight unless otherwise specified. Orders usually ship out the same day. Special order items may take longer. We will contact you in the event of a delay.
All shipping charges are calculated during the checkout process. Additional charges will apply to international orders as well as orders shipping to Alaska, Hawaii, AA, AE, or AP addresses, and
any territory outside the continental U.S. We do not ship to PO boxes. Additional shipping charges may also apply to large items based on their weight and size. Please call 619.440.9473 for a quote.
Return Policy
We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the merchandise within 7 days of receipt unopened and unused, along with a copy of the sales receipt that you received for your order.
Items that are returned from 8 to 30 days after shipping must be retuned unused and unopened, along with a copy of the sales receipt and are subject to a restocking fee equivalent to 30% of the purchase price of the item. ProWireUSA cannot refund the initial shipping charges or the price of the return or exchange shipping.
First call ProWireUSA @ 619-440-9473 to obtain a Return Authorization number. All shipments being returned must have the Return Authorization number marked on the outside of the box. ProwireUSA does NOT cover the cost of return shipment to us.
ProWire USA
380 Vernon Way, Unit G
El Cajon, CA 92020
FAX 619-440-9471